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Delivery information

  1. Delivery available to most part within Malaysia.
  2. You may received your order in next 3-5 days unless otherwise stated. May take up to 2 weeks for products that have short expired period. Eg. Pet Food.
  3. If you have any query, kindly email to seafoodmalaysia.my@gmail.com and mention your order number and website you purchased. 

 

Delivery Charges

Klang Valley 

  • First 2kg = RM 6.50
  • 5kg and below = RM 8
  • Above 5kg from RM 15.40 to RM 30 (Get shipping fee quotation at shopping cart page for details) 

 

Within Peninsula Malaysia;

  • First 2kg = RM 6.90
  • 5kg and below = RM 9
  • Above 5kg from RM 15.40 to RM 30 (Get shipping fee quotation at shopping cart page for details) 

 

Sabah & Sarawak

  • First 1kg = RM 10.50
  • 2kg and below = RM 19
  • 3kg and below = RM 27.60
  • 4kg and below = RM 36.10
  • 5kg and below = RM 44.70
  • Above 5kg from RM 63.60 to RM 152.70 (Get shipping fee quotation at shopping cart page for details) 


Refund and return policy

Goods sold are STRICTLY not refundable and/or returnable. Our products are mostly using underwater, it is hard to justify whether it is 'dead on arrival' or user mishandled. Our products undergo strict QC process individually before deliver to customer, thus 'dead on arrival' is not possible.


Warranty

Warranty period of products sold by Seafood Malaysia (Pet Supplies) is written on product page. Warranty period varies from 1 month to 1 year. If warranty period doesn't mentioned on product page, it's consider no warranty for that product. 


Warranty Claim and Repair Services

Kindly email to care@seafoodmalaysia.my and tell us your problem before walk in to our equipment service center.